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Privacy Policy

How we collect, use, and protect your personal information

Last updated: 15 January 2026

Introduction

deltaluxora Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website at deltaluxora.world or use our educational analytics services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller responsible for your personal data is:

  • Company: deltaluxora Ltd
  • Registration Number: CRO257419
  • Address: Nyhavn 110, 5074 Odense, Denmark
  • Email: privacy@deltaluxora.world
  • Phone: +45 38110995

Data We Collect

We collect various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website and services.

Information You Provide

  • Contact details (name, email address, phone number)
  • Institution or organisation information
  • Messages and enquiries sent through our contact forms
  • Account registration information for our analytics platform
  • Educational data when using our analytics services

Information Collected Automatically

  • Website usage data (pages visited, time spent, click patterns)
  • Device information (browser type, operating system, IP address)
  • Cookie data and tracking technologies
  • Analytics data for website performance and user behaviour

How We Use Your Information

We use your personal data for legitimate business purposes and in accordance with applicable laws. The specific ways we use of your data include providing our educational analytics services, responding to your enquiries, and improving our website and services.

Primary Uses

  • Providing and delivering our educational analytics services
  • Responding to enquiries and providing customer support
  • Processing service agreements and managing client relationships
  • Improving our services and developing new features
  • Ensuring security and preventing fraud
  • Complying with legal obligations and regulatory requirements

Marketing and Communications

With your consent, we may use your contact information to send you updates about our services, educational insights, and relevant industry information. You can opt out of these communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract: To provide our services and fulfil our contractual obligations
  • Legitimate Interests: For business operations, security, and service improvement
  • Consent: For marketing communications and certain cookie usage
  • Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • With service providers who assist in delivering our services
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition
  • With your explicit consent for specific purposes

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. The specific retention periods depend on the type of data and the purpose for processing:

  • Contact enquiries: 3 years from last contact
  • Client data: Duration of service agreement plus 7 years
  • Website analytics: 26 months
  • Marketing communications: Until you withdraw consent

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of data processing
  • Portability: Request transfer of your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@deltaluxora.world or +45 38110995. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority in your country. For data processing activities in Denmark, the supervisory authority is the Danish Data Protection Agency.

Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

  • Email: privacy@deltaluxora.world
  • Phone: +45 38110995
  • Address: deltaluxora Ltd, Nyhavn 110, 5074 Odense, Denmark
  • Business Hours: Monday to Friday, 10:00 - 19:00
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